ShineHive LLC
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Privacy Policy

Effective Date:

ShineHive LLC ("we," "our," or "us") is committed to protecting your privacy online and during our residential cleaning services. This Privacy Policy explains how we collect, use, and safeguard your personal information.

1. Data Collection

We collect information that you provide directly to us when you request a quote, book a service, or contact us. This includes:

  • Personal identifiers (Name, Email, Phone Number)
  • Property information (Home Address, Access Codes, Special Instructions)
  • Payment details (processed securely via Stripe; we do not store full credit card numbers on our servers)

2. Data Usage

The information we collect is used solely to:

  • Provide and schedule our cleaning services (Standard, Deep Clean, Move-in/out, etc.)
  • Process transactions securely
  • Communicate with you regarding bookings, updates, or customer support
  • Improve our website and service offerings

3. Cookies and Tracking

Our website uses cookies to enhance user experience. Cookies are small data files stored on your device that help us analyze site traffic and remember your preferences. You can disable cookies through your browser settings, though some website features may not function properly.

4. Third Parties

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with trusted affiliates or use secure third-party service providers (like Stripe for payments or Formspree for contact forms) to help us operate our business.

5. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. User Rights

Depending on your location, you may have the right to access, rectify, or erase your personal data. If you wish to be informed about what Data we hold about you and if you want it to be removed from our systems, please contact us.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

ShineHive LLC
1209 Mountain Road I Ste N, Albuquerque, NM 87110
Email: support@shinehive.us
Phone: +1 605 578 0870